Exchanges & Returns
Honey Willow jewellery is handmade, therefore each piece is unique, with a character and finish that is different to machine-made jewellery.
We love making jewellery for our customers. We treat our customers with courtesy and care. We reserve the right not to serve customers who do not reciprocate.
We want our customers to be happy with their jewellery. If you have any problems, please contact us on receipt of your item, with a photograph.
We accept returns and exchanges on certain items, within 14 days of receipt, provided the item has not been worn, or damaged and has not been tailor-made, customised or personalised. This includes items which have been engraved, hand-stamped or set with birthstones. These are products that we would not be able to re-sell.
Please contact us before returning the item. We will not refund items which are returned without contacting us first. Once contacting us, after a return is agreed, please dispatch the item to us within one week.
The customer is responsible for the cost of return postage and for any customs charges incurred by sending an item back.
We do not offer exchanges or returns on:
- rings which are made to order to a specified ring size,
- earrings - for hygiene reasons,
- customised or custom-made items - including bridal jewellery, which is made to order and customised to the length and specifications of the customer,
- personalised items which have been engraved or hand-stamped
- jewellery which has been set with birthstones.
If you place an order then change your mind, please let us know within 24 hours of placing the order, otherwise we may not be able to offer you a full refund.
In the rare event of a broken chain, we will offer a replacement up to three months from the date of purchase. Please include a photograph of the broken chain in your email.
The customer is responsible for any customs charges upon receipt of the order.
To contact us please email:
The Honey Willow Team