Making & Shipping
We make your jewellery to order, which takes up to five working days.
Some custom-made items and 9kt gold items may take up to two weeks, due to hallmarking.
We offer an express service on some items, which means your jewellery will go to the front of our making queue and we will dispatch it within two working days. The express making option will appear on the product pages that we are able to offer it for.
We are unable to make changes to orders that are placed with Express Making.
We ship internationally every day from Bath in the United Kingdom.
Mainland orders are sent with DPD courier (Next working day delivery + 5 days making time).
Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland will be sent with Royal Mail Signed For (1-4 days delivery + 5 days making time).
Sent with DPD courier
USA and Canada - (5-10 days + 5 days making time).
Australia and New Zealand (10-18 days + 5 days making time).
You can also upgrade to UPS courier at additional cost. UPS delivers within 2-4 days from dispatch.
Please note that all shipping times are estimates and shipping times can vary.
Changing your shipping address:
We are unable to amend postal addresses once your jewellery has been shipped. If your order has been shipped to an incorrect address, any re-send will need to be at your own cost.
Whilst we cover the cost of shipping your jewellery to you, the customer is responsible for any customs charges upon receipt of the order.
Canadian customers - please note that the Canadian government levies import duty on all goods above $20. The recipient will be contacted by the shipping courier (either Aramex or UPS) and will need to pay the duty before delivery.
International customers: if your package has not been delivered within 10 days from dispatch, please contact us so that we can investigate.
In the rare event a package is declared lost in transit, we will either remake and resend your jewellery, or refund you.
Please ensure that the address on your order is correct and is a secure location for delivery. All of our packages are sent with tracking and we cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient.
If you have any questions, please contact us at: email@example.com