Making & Shipping

Making & Shipping:

Making:

Before dispatch, it takes us up to five working days to handcraft your order.  Some custom-made items and 9kt gold items which need hallmarking, may take up to two weeks.  

Shipping:

We ship internationally every day from Bath in the United Kingdom.

UK Orders:

Mainland orders are sent with DPD courier (Next working day delivery + 5 days making time).

Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland will be sent with Royal Mail Signed For (1-4 days delivery + 5 days making time).

International Orders:

Sent with DPD courier

USA and Canada - (5-10 days + 5 days making time).

Australia and New Zealand (10-18 days + 5 days making time).

You can also upgrade to UPS courier at additional cost.  UPS delivers within 2-4 days from dispatch.

Please note that all shipping times are estimates and shipping times can vary.  

Once we dispatch your item, we have no influence over shipping times.  Please contact the postal service directly with your tracking number for more information.

Change of address:

We are unable to amend postal addresses once your item has been shipped.  We can request a return to sender and the item will need to be resent at the customer's own cost.

Customs charges:

Whilst we cover the cost of shipping your jewellery to you, the customer is responsible for any customs charges upon receipt of the order.

Canadian customers - please note that the Canadian government levies import duty on all goods above $20.  

The recipient will be contacted by the shipping courier (either Aramex or UPS) and will need to pay the duty before delivery.  Please be aware that this is an additional cost that will need to be met by the recipient in Canada before delivery.  Thank you for your understanding.

Lost packages

If your package is not delivered within 30 working days from dispatch, then it is considered lost - and in this case we will refund or replace your item.

Please ensure that the address on your order is correct and is a secure location for delivery.  All of our packages are sent with tracking and we cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient.

If you have any questions, please contact us at: jewellery@honeywillow.com