Making & Shipping
Making & Shipping
Making
We make your jewellery to order. Please check the individual product page for the estimated delivery range. This includes the making time. For some products, we provide express making. Choose express making to ensure your jewellery is with our shipping partner as soon as possible.
Some products cannot be made express, however, as they require extra making or hallmarking. Please order soon to ensure your jewellery arrives in time.
Shipping
We ship internationally every day from Bath in the United Kingdom.
UK Orders
Mainland orders are sent with DPD courier.
Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland will be sent with Royal Mail Signed For. See the product pages for delivery times.
International Orders
Sent with DPD courier. Please see the product pages for delivery times.
Please note that all shipping times are estimates and shipping times can vary.
Customer Questions
Can I change my order if I choose Express Making?
We are unable to make changes to orders that are placed with Express Making.
Can I change the shipping address?
We can't change postal addresses once your jewellery has shipped. If your order has been shipped to an incorrect address, any re-send is at your own cost.
Do I have to pay customs charges?
Yes. The customer is responsible for any customs charges upon receipt of the order.
Canadian customers - please note that the Canadian government levies import duty on all goods above $20. The recipient will be contacted by the shipping courier (e.g., Aramex or UPS) and will need to pay the duty before delivery.
What happens if my package is lost?
International customers - if your package has not been delivered within 10 days from dispatch, please contact us so that we can investigate any delay.
In the rare event a package is declared lost in transit, we will either remake and resend your jewellery, or refund you.
Please ensure that the address on your order is correct and is a secure location for delivery. All of our packages are sent with tracking and we cannot offer refunds for packages that have been delivered to the correct address, but which have been lost or stolen before being collected by the intended recipient.