Making & Shipping
Making & Shipping
Do you need something for a specific date? Please contact us and we will be happy to advise you.
Making Your Jewellery
All of our jewellery is made to order.
Please refer to the individual product page for the estimated delivery range, which includes the making time.
For some designs, we offer Express Making, allowing your jewellery to be completed and passed to our shipping partner as soon as possible.
Please note that some pieces cannot be made on an express basis, as they require additional time for making or hallmarking. We recommend ordering early to ensure your jewellery arrives in time.
Shipping
We ship internationally every day from Bath, England.
UK Orders
- Mainland orders are sent with DPD courier.
- Channel Islands, Isle of Man, Scottish Highlands and Northern Ireland will be sent with Royal Mail Signed For.
Please refer to individual product pages for estimated delivery times.
International Orders
- All international orders are sent with DPD courier.
Delivery times vary by destination - please see individual product pages for estimates.
Delivery Times
All delivery times are estimates and may vary depending on location and external factors.
Customer Questions
Can I change my order if I choose Express Making?
As Express Making prioritises your order, we are unable to make changes once it has been placed.
Can I change the shipping address?
We can update your delivery address before your order has been despatched - please contact us as soon as possible.
Once your jewellery has been shipped, we are unable to make changes. If an order is sent to an incorrect address, any re-send is at your own cost.
Do I have to pay customs charges?
Customs duties and import charges may apply, depending on your location and are the responsibility of the recipient. The shipping partner will contact you to arrange payment before delivery.
What happens if my package is lost?
International orders:
If your package has not arrived within 10 days from dispatch, please contact us so that we can investigate.
In the rare event a package is declared lost in transit, we will either remake and resend your jewellery, or issue a refund.
Please ensure that your delivery address is correct and secure. All orders are sent with tracking and we cannot offer refunds for packages marked as delivered, ut subsequently lost or stolen.
If you have any other questions, please contact us at: