Shipping Information & Shop Policies
We ship internationally from the UK every day. Each month we send many orders to our US customers, from Alabama to Wyoming.
Here is more information about shipping:
Standard: 1 week making time + Signed For delivery
Priority: 3 working days making time + Special Delivery (guaranteed next day delivery, signature needed)
Standard: 1 week making time + International Tracked delivery
Priority: 3 working days making time + International Tracked delivery
Priority UPS: 3 working days making time + UPS shipping (USA & Canada only)
International shipping times:
International Tracked mail normally takes approximately 5-10 days. However, it can occasionally take longer. We cannot guarantee an arrival date with this shipping method.
UPS shipping (USA & Canada only) normally takes 2-4 working days.
+ These shipping times are estimates, based on information from the postal services.
+ Once we dispatch your item, we have no influence over shipping times. From this point, it is the responsibility of the postal services to deliver your package.
+ If your package has been delayed, please contact the postal service directly with your tracking number.
If your package is not delivered within 25 days from dispatch, then it is considered lost - and in this case we will refund or replace your item.
Our jewellery is handmade, therefore each piece is unique, with a character and finish that is different to machine-made jewellery.
We put a lot of time into every single order. Therefore, we can only offer refunds and exchanges if we have made a mistake on your order.
If you change your mind, please request an order cancellation within 24 hours.
If there is a problem with your item, please contact us with a photograph upon receipt of the item.
No returns will be accepted unless you have contacted us first to discuss.
In the rare event of a broken chain, we can only offer a replacement up to three months from the date of purchase. Again, please email with a photograph.
It is the responsibility of the buyer to:
+ select the correct length for bracelets and necklaces
+ to leave us the correct spelling for name necklaces
+ to put the correct address on your order.
The Honey Willow Team