Shop Policies

Honey Willow jewellery is handmade, therefore each piece is unique, with a character and finish that is different to machine-made jewellery.

We love making jewellery and serving our customers. We treat our customers with courtesy and care. We reserve the right not to serve customers who do not reciprocate.

Exchanges & Returns

We want our customers to be happy with their jewellery. If you have any problems, please contact us on receipt of your item, with a photograph.

We accept returns and exchanges on certain items, within 14 days of receipt, provided the item has not been worn, or damaged and has not been tailor-made, customised or personalised.

Please contact us before returning the item. We will not refund items which are returned without contacting us first.

The customer is responsible for the cost of return postage and for any customs charges incurred by sending an item back.

Unless the item is faulty, we will only refund the cost of the item.  We will not refund the cost of shipping the item to the customer.

We do not offer exchanges or returns on:

- rings which have been tailor-made to a specified ring size,

- earrings - for hygiene reasons,

- customised or custom-made items,

- personalised items (including personalised notes inside the gift box).

Cancellations:

If you place an order then change your mind, please let us know within 24 hours of placing the order, otherwise we will not be able to offer you a full refund.

Broken Chains

In the rare event of a broken chain, we will offer a replacement up to three months from the date of purchase. Please include a photograph of the broken chain in your email.

It is the responsibility of the buyer to:

To contact us please email:

jewellery@honeywillow.com

Thank you,

The Honey Willow Team